Support Services Specialist (Russian Speaking)

Qualifications: Bachelor's degree, preferably in Computer Science Minimum 3 years of experience in the fields of technology and infrastructure Experienced in end-user support Fluency in English and Russian (able to support on-site or remote) Strong knowledge of basic equipment and operating system for desktop computers and peripheral devices Basic knowledge and experience in the Active Directory management Basic knowledge of network infrastructure and computer network configuration Basic knowledge of ITIL process management and ITSM tools Familiarity with system configuration and roll-out applications (MS SCCM, PowerShell) Good understanding of TCP/IP and operation principles of devices, such as, Firewall, Switch, Router, Access Point Outstanding analytical thinking, problem-solving, interpersonal communication and teamwork skills Compatibility with flexible working hours Strong written and verbal communication skills Valid driving license No restrictions for traveling domestically and internationally Essential IT Help Desk Troubleshooting Techniques; Active listening, clear communication, gathering pertinent information and adopting a logical problem-solving approach Basic experience with Microsoft Exchange Server and O365 management Requirements: Produce on-site and remote solutions for support requests from end-users (technical support, troubleshooting, installation, configuration, tracking and management) Support the installation, maintenance, and management operations for user operating systems (Windows, MacOS) and MS Office Tools also business applications Perform installation, maintenance, and troubleshooting operations of devices, such as PC and PC components, mobile phones, desktop phones, printers, scanners, security cameras, personnel tracking systems Support the proper functioning of video conference systems in meeting rooms Detect and track repetitive issues and take necessary actions in line with relevant stages Control monitoring systems, track monitoring alarms of these systems, and inform relevant units about the process Support inventory tracking of IT devices